Frequently Asked Questions
Everything you need to know about your portable connectivity solutions.
How do I activate my TravlFi device?
To activate your device, visit our activation portal, enter your serial number, and select a data plan that fits your travel needs. Most devices are ready to use within 10 minutes of activation.
What shipping options are available for electronics?
We offer standard ground shipping (3-5 business days) and expedited overnight shipping for urgent travel needs. All orders are insured and include a tracking number via email.
Does my device come with a warranty?
Yes, all TravlFi hardware includes a one-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Can I return my device if it doesn't meet my needs?
We offer a 30-day return policy for hardware in its original packaging. Please note that data plan charges are non-refundable once the service has been activated.
Which cellular networks does TravlFi use?
Our devices utilize multi-carrier technology, automatically connecting to the strongest available signal from major national providers to ensure you stay connected across the country.
Are there any monthly contracts or hidden fees?
No, TravlFi operates on a pay-as-you-go basis. There are no long-term contracts, no activation fees, and no cancellation penalties. You only pay for the data you choose.